Last Updated: 1 January 2025

At RootMyHeart, we strive to provide a seamless and transparent online shopping experience. The following details cover all aspects of our ordering and shipping process to ensure you have all the information you need before making a purchase.

Placing Order

How to Place an Order

• • Browse our product categories and add items to your cart.
  • Review your cart to ensure accuracy in quantities and product selection.
  • Proceed to checkout and provide billing, shipping details, and payment information.
  • Once payment is confirmed, you will receive an order confirmation email with the details of your purchase.
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Alternatively, you can also place your order by sending us text message on WhatsApp: +91 94040 17728

Payment Options

We accept various payment methods for your convenience, including:

• • Credit/Debit Cards (Visa, MasterCard, etc.)
  • UPI and Digital Wallets
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All payments are processed securely using industry-standard encryption protocols.

Order Confirmation

After placing an order, you will receive a confirmation email with:

• • Your order ID.
  • List of products ordered.
  • Payment status.
  • Estimated delivery time.
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If you do not receive this email within 24 hours, please check your spam folder or contact us.

Order Modifications/Cancellations

• • Orders can be modified or canceled within 24 hours of placing them or before shipment.
  • After 24 hours/after shipment, the order is processed, and changes may no longer be possible.
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Shipping

Delivery Locations

• • We currently ship across India.
  • If your location is outside our delivery area, please contact us for assistance.
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Shipping Charges

• • Standard/Surface Shipping: Complimentary shipping for orders above ₹[amount]
  • Express Shipping: Additional charges apply and vary by location.
  • Shipping charges (if applicable) will be displayed during checkout before finalizing your purchase.
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Order Processing Time

• • Orders are typically processed within 2-5 business days of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
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Estimated Delivery Time

• • Delivery times vary depending on the shipping method and location - Standard Shipping: [X-X] business days and Express Shipping: [X-X] business days
  • Delays may occur due to factors beyond our control, such as adverse weather, customs clearance, or logistical issues.
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Order Tracking

• • Once your order is shipped, you will receive a tracking link via email or SMS/WhatsApp.
  • You can use this link to monitor the delivery status of your package.
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Packaging

• • All products are securely packaged to ensure they arrive in perfect condition.
  • Eco-friendly, recyclable and sustainable packaging materials are used wherever possible.
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Delivery Attempts

• • Our courier partners will make up to 2-3 delivery attempts if you are unavailable at the time of delivery.
  • If delivery is unsuccessful after multiple attempts, the package may be returned to us, and additional charges may apply for re-shipping.
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Shipping Restrictions

• • Certain products may have shipping restrictions due to regulatory or logistical reasons. This will be mentioned on the product page.
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Order Issues and Support

Damaged or Missing Items

• • If your package is damaged or items are missing, please contact us within 48 hours of delivery. Provide photographs of the package and the items received for quick resolution.
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Non-Delivery

• • If your package has not arrived within the estimated delivery time, please use the tracking link or contact us for assistance.
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Incorrect Shipping Information

• • Ensure the shipping address is accurate at the time of checkout. RootMyHeart is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
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Contact Us

If you have questions or concerns about your ordering & shipping, please contact us.